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SEX TOYS ONLINE STOREsecure shoppingGo to basketGo to checkoutPrint order form |
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A UK sex toys online store designed to improve your sex life. |
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Home > Customer Service Department
Ordering:Click on the department required or "SEARCH" to select from hundreds of items Click on an item image or product link to discover more about it and then click "PLACE IN BASKET" to take you to your shopping basket.
All prices are inclusive of VAT at 17.5% except for brochures and other exempt items.
We accept most credit and debit cards using WorldPay as our secure server payment collection service provider. This is designed to offer you peace of mind knowing that your credit card details will transmitted safely and securely.
We also accept payments via Paypal Your credit card statement will show payment to RH Trading. If you do not wish to order over the web please print off our order form, to send or fax to the address shown at the bottom of the order form. You may also pay by cheque or postal order.
TopOur right to cancel an orderOrder acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it. You have 7 days in which to cancel an order. Non-acceptance of an order may be a result of one of the following:
TopPostage:United KingdomAll items are sent by first class recorded delivery. Items valued over £27.00 are sent by special delivery to guarantee next day delivery. All items are insured. Our charges are £1.00 for items under £10.00; £2.00 for items up to the value of £20.00; £3.00 for items up to £30.00; and no charge for items over the value of £30.00. International postageWe do not charge a premium to send items abroad. Please use the rates above. For your convenience we have an currency exchange tool for you to utilise here The XE.com Universal Currency Converter TopDelivery:Most items are in stock and can therefore be dispatched within 5 working days. If an item is not in stock we will advise you accordingly. Please allow up to 28 days for these items to be despatched. All orders are sent in a plain wrapper. Postage delivery times are subject to the Postal system but we do use best efforts to use the speediest systems available to ensure fast delivery. In a rush? Please contact us and let us know when you require delivery. We will advise how soon we can get it to you. Contact us now. TopWe offer a 28 day no quibble guarantee policy, if the goods are damaged; or items do not fit and you wish to exchange them or request a refund we will be happy to do so. Health regulations prevent us from exchanging all vibrators, dildos and sex toys designed to be in contact with the genitalia. Items must not be soiled, washed, damaged or altered by you. This does not affect your statutory rights If items returned have obviously been used or abused we reserve the right to adjust the amount to be refunded accordingly. We may also only give a partial refund, or return the garments back to you. Please e-mail sales@female-fantasy.com us to clarify our policy.
How
do you obtain your refund? 1 Contact us by email sales@female-fantasy.com telephone +44 (0) 1483 451751 to detail the reasons for returning your item(s), quoting your order number. We will let you know if it's returnable (at your cost). 2 Place the item(s) in the original (undamaged) packaging. 3 You must include the original dispatch note and include the reason for returning your goods, i.e. damaged, faulty, or the wrong size. 4 Please state which option you require - a refund, or a replacement to be sent out to you. We cannot provide you with a refund unless you include the original dispatch note. 5 Please send the parcel by RECORDED DELIVERY (or registered if the value of the goods are over £27) to: FF Unit 22 Kingfisher Court, Guildford, Surrey. GU4 7EW, UK. This address was printed on the dispatch note. 6 Refunds will only be made against the same credit/debit card used to make the purchase Notes: All returns are at the discretion of the company. Shipping charges are non refundable. Please keep all packaging if you find damaged items, we may require the packaging for compensation claims with our carrier. ** MOST IMPORTANT. If you are returning goods from outside Europe – please ensure your package is clearly marked RETURNS. Also ensure that all correct customs documents are completed & included. If you do not do this, there may be duties levied on the goods and we cannot accept delivery. We cannot be held responsible for items returned to us, but lost in transit. We reserve the right to reject any return if we consider the complaint to be unreasonable, unjustified, frivolous or of the customers own making. Generally returns are processed within 1-2 weeks after being received. If for some reason we cannot send a new item we will offer you a refund or alternative item (of the same/similar value). We will advise you by e-mail of an expected date for the delivery of replacement goods. Female Fantasy cannot be held responsible for orders delayed by postal delays, incorrect information, declined credit/debit cards or any other reason not under our control. Use of this site constitutes your acceptance of these terms and conditions. This takes effect on the date on which you first use the site. These Terms and Conditions do not affect your statutory rights. Under The Distance Selling Regulations 2000 you have the right to cancel your order at any time the cancellation period ends on the expiry of seven working days beginning on the day after the day on which you receive the order. Please email or phone us ideally with the order reference number supplied to you by email. Refunds will be made within 30 days of your request. Goods should firstly be sent back to Female Fantasy at the customer's expense. TopI purchased the following item :- LB1033 SHEER TANGAS Black Both the girlfriend and I were impressed with the item and we wouldn't hesitate to use Female-Fantasy.com again. I would very much appreciate being put forward for a 10% discount on future purchases, many thanks. I am also impressed with the e-mails to state at what stage my order is, this is a very good system which I fully appreciate. Many thanks. Look forward to dealing with you again soon. Kind regards Steve R
I received the package yesterday! My wife loves the
boots and they fit great! Thanks for the great customer service as
well!
Looking forward to continued business with you.
doug
TopIncome Opportunities:
TopFeedback:There is always room for improvement. should you wish to make any comments or suggestions regarding this Web site, or the type of products you wish to see featured on the Site, then please do not hesitate to let us know by contacting us with your comments at feedback Thanks taking the time to do so. If you have a complaint please contact us at once. We will reply within the next 24 hours. TopSpecification and colour may vary from those depicted on this Web site. We have the right to amend specification of items sold from time to time. TopPrivacy policyWe aim to protect your interests which is why we will not disclose any information concerning your purchase, name or address details etc to any third party whatsoever. This information is used solely for Female Fantasy to be able to expedite your order. Your credit card details are obtained via a secure payment server operated by WorldPay, a company owned by The Royal Bank of Scotland group. We do not see them. If a telephone order is taken requiring that we record your credit card details to obtain payment, these are destroyed once the financial transaction is complete. We do not retain any computer records of your card details. As we wish to develop a successful business relationship with you we invite you to subscribe to our regular newsletter. However you will have the option of being able to unsubscribe at anytime, receiving confirmation that this has been completed at once. Our policy may be changed from time to time, as we update our procedures. TopContact details:Female Fantasy Unit 22 Kingfisher Court Guildford Surrey. GU4 7EW United Kingdom
Tel. +44 (0)1483 451751 Fax +44 (0) 1483 450751 Email: sales@female-fantasy.com
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www.lingerie-onlinestore.co.uk
Female Fantasy sex toys online store The Female Fantasy sex toys store has an extensive range of g spot toys and sex toy kits including designer dildo. Copyright: Female Fantasy 2002 - 2005
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